Printhead Repair&Recovery Procedures

Printhead Repair&Recovery Procedures

Step1: online tech assistance

Customers provide their nozzle test and description of the situation to us, we provide online tech assistance to help exclude the problems.

Step2.:Ship the parts to Us

If problem beyond the online tech support, customers ship the parts to us. We check them through meters and machines to test them.

Step3:Provide test results and videos to customers

We provide test results and analysis to you and let you know what is the problem. Meanwhile quote the charge for you as well as the repair time, shipping cost ect.

Step4: Repair

After your agreement, we start to repair.

Step5: Provide videos and Ship the parts back

We provide videos to show the parts we fixed, if the printhead, we will provide good nozzle test video from your head . After your confirmation, we will ship them back to you after your payment.

Warranty:

1.Provide 6 months to 12 months warranty for repaired parts.

2.Warranty not include parts damaged by personal operation mistake.

3.Provide videos to prove the parts status after testing and before shipping back.

4.Replaced parts are original from Japan.

Service Scope:

1. Online analysis based on customers nozzle test and descriptions.

2. Checking and testing

3. Provide testing report

4. Provide videos of testing and repair

5. Parts include printhead, boards ect.

Charge include:

Shipping cost (ship back from China to customers and replaced parts from Japan to China)

Replaced parts (price quoted by Japan)

Repair fee 

Are the OEM printer parts reliable and will not causing the printing problems?

Are the OEM printer parts reliable and will not causing the printing problems?

Many customers who owned large format printers like roland,mimaki, mutoh for printing works, usually experienced printing problems, after judging the problem, some parts need to be replaced, like printhead, head cable, wipers, motors ect. based on the error code or printing issues.

They can search the printer parts from search engine and found some of them are OEM/Alternative parts with cheaper price than originals, which save much costs at this point.But most thing they worried is the quality and service, compared printer agents like roland,mimaki or mutoh service,which provide installation service and can promise the printing performance.

What is the OEM/Alternative parts quality? Do they stand the test?

Except print heads are original from factory, other parts like wipers, dampers, cap top, ink pump, ink tube and so on , which all have oem/alternative parts in the market, these quality is acceptable and stable, customers installed them and printers work well again. 

Oem parts do not only save the parts costs but also the high service charge as well as  time they spent.

Have acknowledge of printer parts installation and technology of printing problem solution are the key point.

A service manual include the parts installation and error explanation.

There are also expectation beyond the service manual, but the more problem you experienced , the more you learned!

by www.dgpartsmall.com